The grantee shall maintain a business office or agent or toll-free number where subscribers may telephone during regular hours without incurring added message or toll charges so that CATV maintenance services shall be promptly available. Should a subscriber have an unresolved complaint regarding the quality of cable television service, equipment, malfunctions, or similar matters, the subscriber shall be entitled to meet jointly with the Town and a representative of the grantee within thirty (30) days to fully discuss and resolve such matters. (Ord. 258-N, §1, 1998)